Southern Cross Austereo Pty Ltd (ACN 109 243 110) (SCA) and our related bodies corporate operate a number of commercial radio stations, television stations, websites, mobile apps, and other media platforms throughout Australia, including LiSTNR and Kinderling (Platforms). In conducting our business we may collect, use, disclose, and otherwise handle your personal information.
What is personal information?
Personal information means any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether that information is true or not and whether it is recorded in a material form or not.
Sensitive information is a subset of personal information that includes information about your race or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation. We generally do not ask for sensitive information but may do so where it is reasonably necessary for our functions and activities and permitted or required by law. Generally, we will only collect sensitive information where you have consented to our collecting that information, including where you voluntarily submit such information to us.
What personal Information we collect and hold
The personal information we collect about you will depend on the nature of our relationship with you. We may collect:
We also conduct research surveys for third parties. When you participate in these surveys, we may also collect information about your occupation and salary, your opinions about the brands and services of third parties, as well as sensitive information such as your political opinions or health information. We will only collect your personal information as part of a research survey with your prior consent.
Why we collect personal information
Generally, we collect your personal information to provide you with products or services and to manage our relationship with you.
We also collect personal information for research and marketing purposes and to provide you with information about events, products and services (both our own and those of other companies that may be of interest to you), to improve the services we provide, to run various competitions and trade promotions, and to provide you with payment receipts.
Where lawful and practical, you may deal with us anonymously or use a pseudonym. However, if you do not provide us with your personal information, we might not be able to provide you with some or all of our products and services (for example, if we require your details in connection with a competition we are running, we cannot provide you with a prize should you be a prize winner and we cannot contact you).
How we collect Personal Information
We collect personal information directly from you when you interact with us, for example when:
We also have CCTV cameras operating in many of our premises to ensure security and a good working environment for our staff. Premises where CCTV cameras operate have signs at the point of entry, informing you of their operation.
In some circumstances we may obtain personal information about you from third parties such as:
Cookies, web beacons and device identifiers
Cookies, web beacons and device identifiers allow us to collect certain information including your IP address or other unique identifiers for the devices you use to access our Platforms (such as mobile phones, tablets, and desktop computers) and to track how your interaction with the pages and content on our Platforms.
We have implemented several technologies such as Google Analytics, Salesforce Marketing Cloud, Krux DMP, Chartable and survey and promotion management tools on our Platforms to collect data related to the demographics and interests of visitors to our Platforms.
By collecting this data, we can analyse how visitors engage with our Platforms, so that we can improve our online offerings for our audiences.
You can opt out of the Google Analytics’ Demographics and Interest Reporting tool by clicking here.
To learn more about the Chartable analytics tool, click here.
Some of our Platforms also use Nielsen proprietary measurement software, which allows you to contribute to market research and audience ratings services. We cannot identify you from this information. To learn more about this software and your choices in relation to it, please click here.
Use of personal information
How we use your personal information will depend on the nature of our relationship with you. We may use your personal information for the following purposes:
Disclosure of personal information
We may disclose your personal information to:
To protect your privacy, wherever practical we impose contractual obligations of security and confidentiality on third parties to whom we disclose your personal information.
Social Media Advertisements
We may use social media platforms to deliver advertisements to our subscribers on these platforms. Your email address is converted to a unique “hashed” number that is matched with another unique number to identify you within the social media platform.
Direct marketing opt-out
If we have collected your Personal Information, we provide opt-out or unsubscribe links on all our direct marketing communications including email unsubscribe links or SMS opt-out links. If you no longer wish to receive direct marketing or other communications from us entirely, please contact us using our details below so that we can update our records.
We deliver targeted behavioural advertising on our Platforms to better serve your browsing activities and interests.
Opting out of personalised advertising does not mean you will no longer receive advertising, just that the advertisements you see will not be based on your online activities.
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete, relevant and up-to-date.
If you believe the personal information we hold about you is incorrect or out-of-date, please contact us on the details below so we can update our records.
We take reasonable steps to ensure that the personal information we hold about you is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
We store your personal information in secure computer storage facilities and paper based files, and in other records. We engage third party service providers to assist in storing and processing certain types of personal information for us. Some of these service providers may be located overseas, including in Canada, Singapore and the USA.
Access and correction
If you wish to request access to, or correction of, any personal information we may hold about you, please contact us on the details below.
Generally, we will provide you with access to your personal information unless one of the exceptions set out in the APPs applies to your request, such as where providing access would unreasonably impact on the privacy of others. If one of these exceptions applies, we may, if reasonable, provide access to the personal information in a way that meets our needs and yours (for example by giving you access through a mutually agreed intermediary), although this will not always be possible.
We may charge a fee for giving access to personal information which reflects our costs of providing access.
If we refuse your request for access to, or correction of, your personal information, we will provide you with written notification of our decision and our reasons for reaching that decision. If we refuse your request to correct your personal information, you can request that we associate with that information a statement that you believe it to be inaccurate, out-of-date, irrelevant or misleading.
App account and subscription account deletion
If you close your account or ask us to close your account on any of the free or subscription-based services on our Platforms, we will delete or anonymise your personal information so it no longer identifies you, unless we're required to keep or use your personal information for a legally justifiable reason. For example, we are required to maintain records to comply with legal, tax, audit and accounting obligations, and for dispute resolution purposes.
For more information on how we handle your personal information, or if you are concerned that we may have breached your privacy and wish to make a complaint, please contact us on the details below.
We will take any privacy complaint seriously, and we aim to resolve all complaints in a timely and efficient manner. We request that you cooperate with us during this process and provide us with relevant information we may require.
We expect our procedures will deal fairly and promptly with your complaint. However, if you are unsatisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or visiting the OAIC website at www.oaic.gov.au.
Mail: The Privacy Officer
Southern Cross Austereo
PO Box 345
South Melbourne, VIC, 3205
Phone: (03) 9252 1019
Last updated: 7 June 2022