Southern Cross Austereo Pty Ltd (ACN 109 243 110) (SCA) and our related bodies corporate operate a number of commercial radio stations, television stations, websites, and other media platforms throughout Australia, including LiSTNR. In the course of conducting our business we may collect and handle your personal information.
Collection of Information
What is personal information?
Personal information means any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether that information is true or not and whether it is recorded in a material form or not.
Sensitive information is a subset of personal information that includes information about your race or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation. We generally do not ask for sensitive information but may do so where it is reasonably necessary for our functions and activities and it is permitted or required by law. Generally, we will only collect sensitive information where you have consented to our collecting that information, including where you voluntarily submit such information to us.
What personal Information we collect and hold
The personal information we collect about you will depend on the nature of our relationship with you. We may collect:
We also conduct research surveys for third parties. When you participate in these surveys, we may also collect information about your occupation and salary, your opinions about the brands and services of third parties, as well as sensitive information such as your political opinions or health information. We will only collect your personal information as part of a research survey with your prior consent.
Why we collect personal information
Generally, we collect your personal information to provide you with products or services and to manage our relationship with you.
We also collect personal information for research and marketing purposes and to provide you with information about events, products and services (both our own and those of other companies that may be of interest to you), to improve the services we provide, to run various competitions and trade promotions, and to provide you with payment receipts.
Where lawful and practical, you may deal with us anonymously or use a pseudonym. However in some instances, because of the products and services we provide, if you do not provide us with your personal information we may not be able to provide you with the requested product or service (for example, if we require your details in connection with a competition we are running, we cannot provide you with a prize should you be a prize winner and we cannot contact you).
How we collect Personal Information
We collect personal information directly from you when you interact with us, for example when:
We also have CCTV cameras operating in many of our premises to ensure security and a good working environment for our staff. Premises where CCTV cameras operate have signs at the point of entry, informing you of their operation.
In some circumstances we may obtain personal information about you from third parties such as:
Website and App Policy
Use and disclosure
How we use your personal information will depend on the nature of our relationship with you. We may use your personal information for the following purposes:
We may disclose personal information to:
To protect your privacy, wherever practical we impose contractual requirements of security and confidentiality on third parties as to how they handle personal information that we disclose to them.
Facebook Custom Audience Ads
We may use Facebook’s Custom Audiences to deliver advertisements to our subscribers on Facebook. Your email address is converted to a unique “hashed” number that is matched with another unique number to identify you within Facebook.
Direct marketing opt-out
If you no longer wish to receive marketing or other communications from us, please contact us on the details below so that we can update your preferences or follow the instructions in these communications on how to unsubscribe.
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete, relevant and up-to-date.
If you believe that the personal information we hold about you is incorrect or out-of-date, please contact us on the details below so that we can update our records.
We store your personal information in a number of secure computer storage facilities and paper based files, and in other records. We may also engage third party service providers to assist in storing and processing certain types of personal information for us, some of which may be located overseas.
We take reasonable steps to ensure that the personal information we hold about you is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
Access and correction
If you wish to request access to, or correction of any personal information we may hold about you, please contact us on the details below.
Generally, we will provide you with access to your personal information unless one of the exceptions set out in the APPs applies to your request, such as where providing access would unreasonably impact on the privacy of others. If one of these exceptions applies, we may, if reasonable, provide access to the personal information in a way that meets our needs and yours (for example by giving you access through a mutually agreed intermediary), although this will not always be possible.
We may charge a fee for giving access to personal information which reflects our costs of providing access.
If we refuse your request for access to, or correction of, your personal information, we will provide you with written notification of our decision and our reasons for reaching that decision. If we refuse your request to correct your personal information, you can request that we associate with that information a statement that you believe it to be inaccurate, out-of-date, irrelevant or misleading.
More information and complaints
For more information on how we handle your personal information, or if you are concerned that we may have breached your privacy and wish to make a complaint, please contact us on the details below.
We will take any privacy complaint seriously, and we aim to resolve all complaints in a timely and efficient manner. We request that you cooperate with us during this process and provide us with relevant information we may require.
We expect our procedures will deal fairly and promptly with your complaint. However, if you are unsatisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) on by calling 1300 363 992 or visiting the OAIC website at www.oaic.gov.au.
Mail: The Privacy Officer
Southern Cross Austereo
PO Box 345
South Melbourne, VIC, 3205
Phone: (03) 9252 1019
Last updated: 9 April 2021